Once your order is received, you will receive an email with order confirmation. Check out our TRACK MY ORDER page to see the most recent information about the status of your order.

Visit the TRACK MY ORDER page to stay informed about the status of your order. Additionally, when your order has been shipped out of our warehouse, you can click the link in your dispatch email.

You may track your most recent order using the ORDERS tab located in the MY ACCOUNT section if you have a Carmen Professional Online Account.

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

Please review your order confirmation email to confirm the shipping option you selected before contacting us. 

Visit the TRACK MY ORDER page to stay informed about the status of your order. Additionally, when your order has been shipped out of our warehouse, you can click the link in your dispatch email.

You may track your most recent order using the ORDERS tab located in the MY ACCOUNT section if you have a Carmen Professional Online Account.

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

Please review your order confirmation email to confirm the shipping option you selected before contacting us.

If you wish to cancel your order, you have 30 minutes after your order is confirmed to do so. However, as processing times can vary, please note that we cannot guarantee your order will be canceled when requested. 

We advise you to contact us through our WhatsApp +965 99136789. Please ensure you have your purchase order number ready when contacting us.

We apologize for the wrong product you received. Our goal is to assist you, so please send us an email at info@carmenprofessional.com. For any inquiries, please include your order number.

We apologize if your online order did not arrive as expected. For assistance, send an email to info@carmenprofessional.com. For any inquiries, please include your order number.

We are sorry to learn that the merchandise you received was damaged. To ensure that we take care of this for you, please save the box, packaging, and any contents and get in touch with us right away. Kindly send an email to info@carmenprofessional.com.

Yes, you can speak to our in-charge. Please message us through our WhatsApp +965 99136789.

Yes, we offer international shipping using FedEx International Economy. Shipping charges for your order will be calculated and displayed at checkout.

We want every one of our clients to be satisfied with the product or service they obtained. Please let us know if there is anything you're not happy with so we can strive to make things right.